Products and Services

We deliver full scope of inbound and outbound contact center outsourcing, insourcing, and or hosting services using flexible operational models that understand your business needs.

Products (Powered by Cosmocom)

• Unified ACD (VoiceCall, VoiceMail, Chat, Email, Web Collaboration, Video)
• Unified CCI/ CTI Connector
• Unified Recording (voice, email, chat, screen)
• Unified Reporting (Real time & Historical)
• Unified IVR (Interactive Voice Response)
• Unified IVVR (Interactive Voice and Video Response)
• Unified Dialer System (Preview Open/ Close, Predictive)

Inbound Services

• Customer Service/ Helpdesk
• Order Taking
• Complaint Handling
• Product Inquiry
• 24 Hours Office Operator

Outbound Services

• Telemarketing/ Telesales
• UpSell/ CrossSell
• TeleSurvey
• TeleCollection
• Lead Generation
• Campaign Management
• Data Verification

CRM & System Customization

• Application Programming & IVR Development
• Contact Center System Customization